Terms & Conditions
1.1 The Terms & Conditions apply to the relations between any person using the Platform, in particular, the User, and Flawless Shopping B.V. arising from and related to the use of the Platform.
2.1. The capitalized terms and expressions used in this Terms & Conditions mean:
a) Flawless Shopping B.V. - the company Flawless Shopping B.V. registered under laws of The Netherlands, bearing Company Registration No. 64322637 and having its registered office at Flight Forum 40, 5657 DB, Eindhoven, The Netherlands, email address: [email protected];
b) Platform - a group of affiliated websites made available on the Internet from the address: www.livecards.es
c) Product - items, goods, and/or services in digital form, which can be downloaded by the User to his electronic device and which are not stored on any data carrier;
d) User - any person, who has registered on the Platform;
e) Terms & Conditions - these terms and conditions, including attachments thereto
2.2. Any references in the Terms & Conditions to the singular include the plural and to plural include singular. References to one gender include all genders.
3. Acceptance of Terms & Conditions
3.1. In order to use the Platform, the User agrees to and accepts the Terms & Conditions as a whole and without reservations.
3.2. The User confirms that under the domestic laws of his country of residence he is able to conclude legally binding agreements. The User agrees that he is not prohibited from using the Platform and services offered on the Platform due to the domestic regulations or other restrictions.
3.3. The User acknowledges and agrees that Flawless Shopping B.V. has the right to make changes and modifications to the Terms & Conditions. The change or modification to the Terms & Conditions will not affect the rights acquired by the Users before that change or modification on the basis of the existing Terms & Conditions. Information about the change and modification of the Terms & Conditions will be provided to Users by email in accordance with the contact details provided by the Users in the course of the registration with the Platform, as well as will be published on the Platform. The amended Terms & Conditions will be published on the Platform and become binding for the User fourteen days after the information about the changes of Terms & Conditions is delivered to the User. For new Users, the version published on the Platform at the moment of their registration applies immediately. The User who does not agree with the amended Terms & Conditions should resign from using the Platform.
3.4. The User may conclude with Flawless Shopping B.V., through the Internet or otherwise, separate agreements related to certain rights and obligations between the User and Flawless Shopping B.V. In the case of any conflict or discrepancies between the Terms & Conditions and such additional agreements, the additional agreements prevail over the Terms & Conditions unless explicitly stated otherwise in the additional agreements. In the case of discrepancies between the Terms & Conditions and the General Sale Conditions, the General Sale Conditions prevail.
4. User and User’s account
4.1. The User acknowledges and agrees that FLAWLESS SHOPPING B.V. processes the personal data of the User indicated by the User during the checkout process for the purposes of rendering of the services on the Platform and enabling proper functioning of the Platform functionalities for the User.
4.2. The User is aware that the functionalities available on the Platform may differ depending on the country or region, thus certain functionalities may not be available for all Users. The User acknowledges that the access to certain functionalities may be restricted for selected Users.
4.3. The user is not allowed to use the Platform to promote any illegal activity or add content that is illegal, in violation of applicable law, obscene, or inappropriate in any other way.
4.4. Due to technical problems, maintenance, or introduction of other changes to the Platform FLAWLESS SHOPPING B.V. has the right to temporarily suspend the access to all or certain functionalities available on the Platform or to the entire Platform. FLAWLESS SHOPPING B.V. will take all reasonable efforts to restore such access as soon as possible.
4.5. FLAWLESS SHOPPING B.V. is entitled to verify the data of the User provided in the registration form or during the purchase process by requesting from the User to present proper, valid documents confirming said information, including but not limited to a scan of an identification document or excerpts from trade registers. The requested documents should be provided within 10 business days from the day Flawless Shopping B.V. sends the request. FLAWLESS SHOPPING B.V. will use the documents solely for the purpose of verification of the User compliance with the applicable anti-money laundering regulations and assessment of his tax status. Failure to provide these documents may constitute the reason to refuse registration on the Platform or removal of the account.
5.1. Joining FLAWLESS SHOPPING B.V., using the Platform and opening of a User’s account is free of charge.
5.2. Use of selected payment channels may involve payment of commissions or other fees to the payment service providers. The commissions or other fees may vary depending on the payment services provider used to execute the payment. A number of such commissions or other fees to be charged are indicated on the payment selection page.
5.3. The User may make payments through the payment channels available on the Platform. All the payment channels are described on the Platform.
5.4. Due to the nature of digital purchases, Flawless Shopping B.V. has a strict return and refund policy in place. Returns will only be accepted 48 hours after code delivery. Upon receiving a returned code, the code's status will be checked to make sure that the item is currently unused. A refund will only be given once the code is sold to a new buyer and confirmed the new buyer has successfully redeemed (used) the code. Refunds are dependent on purchase turnover, and therefore cannot be time determined. Once original codes are resold, refunds may take 2-72 hours. In the event of a return, a processing administration fee of 2 Euro will be applied.
5.5. Pre-orders can be cancelled at any time up to 3 days before the release date as long as the product, or any bonuses associated with it, have not been delivered. Refund for pre-orders requested after that time may be denied.
5.6. FLAWLESS SHOPPING B.V. may temporarily suspend the fees for promotional purposes (e.g. free bidding days) or for the development of new services. Such changes become effective once a temporary promotional period or a new service is announced on the Platform.
5.7. All charges and commissions are denominated in EUR otherwise changes will be communicated. The amounts of charges and commissions are VAT exclusive and may be increased by the amount of VAT according to the provisions of applicable law.
5.8. The User is obliged to pay all such fees and taxes relating to his use of the services available on the Platform on time. If a certain payment method fails or an invoice is overdue, FLAWLESS SHOPPING B.V. reserves its right to demand payment by way of another method of payment including all possible additional costs of such method.
5.9. Any User who requests to make a payment through one of the payment channels available on the Platform acknowledges and agrees that the payment would be made through websites of the payment services providers and that he will duly read and accept the terms and conditions available on such websites before making a payment.
5.10. In the case of problems related to the payments made through websites of the payment services providers, the User should contact the payment services provider.
5.11. The User confirms and asserts that the funds used to pay for any products and services offered on the Platform come from lawful sources.
6.1. The User acknowledges and accepts that it is strictly forbidden to, and asserts that he will refrain from:
a) using the Platform for purposes other than the use of services offered by FLAWLESS SHOPPING B.V. on the Platform, specified in the Terms & Conditions;
b) using the Platform for purposes not permitted by domestic or international law or aimed at the violation of such laws or third-party rights, including intellectual property rights, copyrights, personality rights, or rights relating to personal data protection;
c) publishing false or misleading information, which may be detrimental to or may expose FLAWLESS SHOPPING B.V., any User or third parties to any harm or damages;
d) impersonating another person or entity, whether existing or fictional or falsely maintaining to be related to any other person or entity, which may be caused or may expose FLAWLESS SHOPPING B.V., any User or third parties to any harm or damages;
e) circumventing or disabling the Platform’s security;
f) defaming, offending, or deceiving other Users of the Platform;
g) breaking the Platform’s source code or any parts thereof, manipulating it in any way, or modifying, adapting, translating the Platform or any parts thereof, or creating any derivative works on its basis;
h) disturbing the Platform’s activity or disturbing other Users in using the Platform, in particular by uploading and circulating viruses or any other detrimental software such as adware, spyware, etc.;
i) discovering access passwords of other Users or breaking into the accounts of other Users, including any attempts thereto;
j) making payments with the use of funds from unlawful or undisclosed sources, in particular coming from other people or stolen credit/debit/prepaid cards;
k) using the Platform for money laundering purposes or any related fraudulent or criminal activities.
6.2. Any person whose rights were violated by any content published on the Platform is obliged to notify FLAWLESS SHOPPING B.V. of the violation at the following email address: [email protected], customer service phone number: +31858885028 or preferably through the Support section of the Platform The notifications should indicate:
a) the right violated and the confirmation of the title to such rights;
b) the data, and the location of the data on the Platform, or the website which constituted or caused the violation,
c) the evidence, including documents, proving the legal title to the data and the right to take the actions in order to protect such right,
d) statement that the User has no right to such data;
e) personal data of the person filing the notification whose rights were violated, including name, surname, residential address, email address, and in the case of legal persons - business name and the address of the registered seat, which will be processed by FLAWLESS SHOPPING B.V. according to the Terms & Conditions.
6.3. Upon receipt of a credible notification, FLAWLESS SHOPPING B.V. will immediately remove the data from the Platform and inform the User who is responsible for making available this data on the Platform that a notification has been filed.
6.4. The User may reply to the notification by presenting the evidence which proves his rights to make available the data indicated in the notification, such as license or ownership rights to the game.
6.5. The data will be indefinitely deleted from the Platform in the case:
a) it is not possible to determine the User who made available the data on the Platform,
b) the User does not respond to the notification within fourteen days from the date when the information about such notification was sent to the user by FLAWLESS SHOPPING B.V.,
c) the User presents no evidence that he is entitled to make available the data,
d) the User fails to conclude an agreement with the person filing the notifications, which will allow for further publication or use of the data by the User on the Platform,
e) notification is submitted by competent authorities,
f) FLAWLESS SHOPPING B.V. receives credible information that the data available on the Platform is illegal or unlawful, even if no notification was filed.
7. Intellectual Property and personal data protection
7.1. Within the scope permitted by applicable law, by adding any content to the Platform, the User grants FLAWLESS SHOPPING B.V. a non-exclusive, worldwide, permanent, irrevocable and free license to use the content uploaded to the Platform. The license includes the rights to use the content for any and all purposes and in particular reproduction with use of all techniques, including digital, distribution of copies and dissemination in all channels (in particular Internet and Platform itself), replication, modification, translation, making available the work to the public in such a manner that anyone could access it at a place and time selected thereby, creation, use and disposal of works derived from the user content, any other actions related to daily operation and promotion of the Platform. By uploading any content, the User confirms that it is entitled to grant such a license (i.e. covering exploitation of any and all IP rights related to copyrightable works, databases, images of natural persons and any other objects of applicable IP laws). The license is granted for an unspecified period of time; the notice of termination may be submitted by the User the earliest along with termination of the User status with one-year notice period (effective as of the end of the calendar year). Along with the license, the User grants FLAWLESS SHOPPING B.V. a right to modify content uploaded to the Platform, to use and dispose of derivative works to the content uploaded to the Platform and to exercise derivative copyrights applicable thereto vis-à-vis third persons.
7.2. Unauthorized use, copying, modification or publication of any content or materials available on the Platform without obtaining a license to do so from FLAWLESS SHOPPING B.V. is strictly forbidden.
7.3. FLAWLESS SHOPPING B.V. is a data controller User’s personal data. Your personal data will be processed by FLAWLESS SHOPPING B.V. for the purposes specified in these Terms and Conditions. FLAWLESS SHOPPING B.V. uses appropriate and suitable safeguards required by provisions on personal data protection such as Standard Contractual Clauses when transferring personal data outside the EEA. The personal data will be stored for the period of 6 years from the date of their last modification. The User has the right to request from FLAWLESS SHOPPING B.V. access to and rectification or erasure of his/her personal data or restriction of processing or to object to processing as well as the right to data portability. The User has also the right to lodge a complaint with a supervisory authority. Collection of User’s personal data is entirely voluntary, however if the User does not provide FLAWLESS SHOPPING B.V. his personal data FLAWLESS SHOPPING B.V. will not be able to perform contract with the User and to process personal data for the purposes mentioned above. In case of any questions or inquiries concerning your personal data please contact: [email protected] FLAWLESS SHOPPING B.V. may use User personal data, including information about User’s purchases, chosen products, amounts spent and frequency of purchases to analyze User’s preferences, interests and behavior and to make User’s profile. For example, FLAWLESS SHOPPING B.V. may predict User’s personal preferences and interest concerning User’s purchases based on the above information. If User consented to receive marketing electronic communication, User may receive targeted marketing communication created automatically in our databases on the basis of his/her profile. In such communication FLAWLESS SHOPPING B.V. may suggest offers that may be of User interest, based on User profile. FLAWLESS SHOPPING B.V.’s aim is to provide updates on offers or products User may like. FLAWLESS SHOPPING B.V. will not subject User to a decision based solely on automated processing that produces legal effects concerning User or similarly significantly affects User. [email protected], customer service phone number: +31858885028
7.4. FLAWLESS SHOPPING B.V. uses Google Analytics and Google Remarketing web analytics services provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics and Google Remarketing use “cookies” – text files which are stored on User device and allow FLAWLESS SHOPPING B.V. to analyze use of FLAWLESS SHOPPING B.V. websites. The information generated by the cookie through the use of websites is generally transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, however, IP address will be truncated in advance within the member states of the European Economic Area. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and truncated there. The IP address transmitted from browser in the context of Google Analytics will not be conflated with other Google data. Google will use the information to evaluate use of FLAWLESS SHOPPING B.V. websites, to prepare reports about websites activities for website operators, and to provide other services related to websites activity and Internet usage. FLAWLESS SHOPPING B.V. legitimate interest in data processing is also for these purposes. The legal basis for the use of Google Analytics is article 6.1 (f) of the GDPR. The data sent by FLAWLESS SHOPPING B.V. and connected to cookies, User information (such as user ID), and promotional IDs are deleted after months after the last use of website. Data whose storage period has expired is automatically deleted once a month. The User can prevent the installation of cookies by setting browser software accordingly; however, if User does this, User may not be able to use the full functionality of websites. The User can opt-out of the collection of data for the future at any time by using the Google Analytics Opt-out Browser Add-on at:
https://tools.google.com/dlpage/gaoptout?hl=en FLAWLESS SHOPPING B.V. websites use the functions of Google Analytics Remarketing in connection with the cross-device functions of Google AdWords and Google DoubleClick. This function enables the target groups created with Google Analytics Remarketing to be linked with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-related, personalized advertising messages that were adapted to User depending on User’s previous usage and surfing behaviour on one device (e.g. mobile phone) can also be displayed on another of User devices (e.g. tablet or PC). User can permanently object to cross-device remarketing/targeting by disabling personalized advertising in by following this link: https://www.google.com/settings/ads/onweb/. More information on the terms and conditions of use and data protection can be found at https://www.google.com/analytics/terms/us.html and https://policies.google.com/?hl=en
8.1. With regard to the Users, who do not act as consumers, FLAWLESS SHOPPING B.V. is not responsible with respect to any damages resulting from:
a) the use of the Platform, accessing it or the inability to use the Platform by a User due to force majeure or any other reasons beyond FLAWLESS SHOPPING B.V. control, including the damages caused by the viruses which may be transferred to the Platform or through the Platform by third parties;
a) violation by the User of these Terms & Conditions, including submission of false data or submission of false or untrue statements or providing access to private data or information to the third party;
b) any harm, damage, claims, compensation, non pecuniary damages in relation to claims of one User against another User;
8.2. FLAWLESS SHOPPING B.V. is not responsible with respect to any damages resulting from the accounting and tax settlements of the Users as well as the compliance of their tax returns, ledgers and accounting books with the applicable laws.
8.3. Using malicious software (scripts, bots, hacks) for the purpose of gaining an unlawful advantage over the competition or to abuse any of the promotions or deals available on the Platform is prohibited. Any accounts and Users associated with such actions will be held responsible. This may result in the account(s) being terminated and any due money withheld from being returned and/or paid to the User(s).
9. Complaints procedure
9.1. Any complaints related to the services rendered by FLAWLESS SHOPPING B.V., in particular with the functioning of the Platform and Customer Protection Program, should be sent by email to the following email address: [email protected], customer service phone number: +31858885028. The complaint should be resolved within fourteen days from the date of delivery of the complaint to FLAWLESS SHOPPING B.V..
9.2. Any complaint should include a detailed description of the problem, any evidence which may serve to prove the problem and the suggested solution satisfactory for the User.
10. Final provisions
10.1. The User and FLAWLESS SHOPPING B.V. have the right to terminate the agreement.
10.2. FLAWLESS SHOPPING B.V. may terminate the agreement without a cause by deleting User’s account or blocking User’s access to the Platform upon a fourteen days’ written notice.
10.3. The User may terminate the agreement without a cause at any time by requesting FLAWLESS SHOPPING B.V. to delete the User’s account on the Platform. FLAWLESS SHOPPING B.V. is obliged to issue a written confirmation of receipt of the request and delete the account within 7 days from receipt thereof. After such period the agreement is terminated.
10.4. In the case of gross violations of the Terms & Conditions, FLAWLESS SHOPPING B.V. has the right to terminate the agreement with immediate effect.
10.5. Any communication with the Platform administration shall be made by email to the address: [email protected], customer service phone number: +31858885028
10.6. Without prejudice to the provision of law applicable in relations with the consumers, the Terms & Conditions and any other documents related to the functioning of the Platform and services rendered through the Platform are governed by and should be interpreted in accordance with laws of The Netherlands.
10.7. If any provision of the Terms & Condition proves to be invalid or ineffective, it will not affect the validity of the remaining provisions. Invalid or ineffective provision will be replaced by such valid provision which reflects the economic value, the intention of the parties and objective of the invalid or ineffective provisions to the highest extent. The pertinent clause does not apply to the Users who act as consumers.